Reference

Terms and Conditions for Using mbajji

These terms set out the rules for your mbajji account — what you can do, what we expect, and how we handle deposits and withdrawals through bKash, Nagad, and Rocket.

Account holders onlybKash, Nagad, Rocket walletsEligible regions applySubject to local law
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mbajji Terms and Conditions for Using mbajji
TERMS QUERY SUPPORT

Get Help With Your Account Terms

If something in these terms is unclear, or you want to raise a concern about your account status, our support team handles terms-related queries through the channels below. For wallet verification issues involving bKash, Nagad, or Rocket, have your transaction reference ready when you reach out.

Team online

Live Chat

Reach us directly through the chat widget in your account dashboard for the fastest response on terms or account queries.

Email Support

Send detailed terms or dispute queries to our support address listed in your account settings. We respond to written queries in order of receipt.

Account Help Centre

Check the help section inside your account for common questions on wallet limits, account verification, and eligibility rules.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

We take a few concrete steps to keep your account and transaction data secure. Your login is protected by OTP verification sent to your registered mobile number — if you switch numbers, update your account before your next session or access will be blocked. We do not store your bKash, Nagad, or Rocket PIN at any point; payment authentication happens entirely within your wallet app. Account data is retained for as long as your account is active and for a period after closure as required by our operational policies.

OTP Login Protection

Every login triggers an OTP to your registered number. If your number changes, update it in account settings before your next session to avoid a lockout.

Wallet PIN Safety

We never see or store your bKash, Nagad, or Rocket PIN. All wallet authentication is handled inside your own payment app, not on our side.

Data Retention Policy

Your account data stays on file while your account is open and for a set period after closure. Contact support with your account ID to request access or corrections.

Account Ownership Rules

Your account is yours alone. Sharing access or transferring it to another person breaches these terms and may result in closure without notice.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to your account and wallet use on mbajji.

You must be an eligible individual in a supported region where access is permitted under local law. We do not determine legality in your area — confirm that before registering.

No. One account per person is the rule. If we detect a duplicate, both accounts are reviewed and the duplicate is closed. Any balance is handled through our standard review process.

Withdrawals are held when the wallet name does not match your account registration. Contact support with your transaction reference and we will verify and release it.

Go to account settings and submit a number-change request. Your OTP login is tied to this number, so update it before your next session to avoid being locked out.

We can update these terms and will post changes here. For material changes that affect your account or wallet use, we will also notify you through your registered contact details.

Contact our support team with your account ID through the live chat or email channel. We will handle your request in line with our data retention and access policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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