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How We Handle Your Information

We collect account details, wallet transaction records and device data to run your mbajji account, process bKash, Nagad and Rocket payments, and keep your sessions secure.

Account registration dataPayment transaction logsDevice and IP recordsCookie preferencesRight to access or delete
mbajji How We Handle Your Information
POLICY QUESTIONS

How to Reach Us About Privacy

If you want to see what data we hold, correct a mistake in your profile, or delete your account entirely, our support team can walk you through each step. Email and live chat are open every day; expect a reply within a few hours during peak times and faster overnight.

Email Privacy Requests Send your account phone number and a brief description of what you need changed or deleted to our support address. We confirm your identity with a one-time code sent to your registered mobile before processing data requests.
Live Chat for Quick Queries Open the chat bubble in the bottom corner of any page, mention privacy or data access, and an agent will explain which records we keep and how long retention lasts. Chat works best for questions rather than formal deletion requests.
Account Closure Process Log in, head to account settings, select close account, and confirm with your PIN. Once closed we stop collecting new data immediately; existing logs are anonymised within thirty days unless a dispute or compliance hold applies.
DATA SECURITY

How We Protect Your Records

Every bKash, Nagad and Rocket transaction travels over an encrypted connection so wallet details stay private. Session tokens expire after thirty minutes of inactivity, forcing a fresh login if you leave your device unlocked. We run regular security audits on database access logs to catch any unauthorised queries, and two-factor authentication is available for accounts that want an extra verification step at login.

Encrypted Connections

All pages load over HTTPS. Payment forms and account endpoints use additional TLS pinning so even compromised networks cannot intercept wallet credentials or session cookies in transit between your device and our servers.

Cookie Controls

Essential cookies keep you signed in and remember your preferred language. Analytics cookies track which game categories get opened most so we can surface popular titles. You can block analytics cookies in account settings without affecting core lobby features.

Data Retention Limits

Active transaction logs stay accessible in your account history for ninety days. After that we archive them in read-only storage for compliance. Closed accounts are fully anonymised within thirty days unless a withdrawal dispute or legal hold applies.

Third-Party Processors

Game providers including Pragmatic Play and Evolution receive a session identifier but not your phone number or wallet details.

Privacy Policy FAQ

We ask for your phone number, date of birth and a password during signup. Your phone number becomes your account identifier and the channel for one-time login codes. Date of birth confirms age eligibility in regions where our service operates.

Payment processors see transaction amounts and reference codes to complete deposits and withdrawals. We do not share your wallet PIN, balance or gaming history with bKash, Nagad or Rocket. Game studios receive only session tokens, not payment data.

Yes. Contact support with your registered phone number and request a data export. We send a one-time code to verify your identity, then email a file containing account details, transaction logs and session history within forty-eight hours.

Transaction logs remain in your live account history for ninety days so you can review recent activity. After that we archive them for compliance purposes. Closed accounts are anonymised within thirty days unless a dispute or legal requirement extends the hold.

Essential cookies keep you logged in and remember language preference. Analytics cookies track lobby visits and game opens so we know which titles to feature. You can disable analytics cookies in account settings without losing access to deposits, withdrawals or game play.

Log in, open account settings, select close account, and confirm with your PIN. We stop collecting new data immediately. Personally identifiable details are scrubbed within thirty days; anonymised transaction summaries may be retained for fraud prevention and compliance audits where local law requires.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.